Shipping & Return Policy
At Eleanor Skincare, we aim to provide a seamless shopping experience. Below is the information regarding our shipping and return policies:
Shipping Policy:
- We offer free shipping on all orders above [Amount] within [Location/Country].
- Orders are processed within 2-3 business days and typically take [Timeframe] to reach your destination.
- For international orders, shipping charges may vary depending on the location.
- You will receive a tracking number once your order has been dispatched.
Return Policy:
- We accept returns within 30 days of purchase for products that are unused and in their original packaging.
- To initiate a return, please contact our customer service team at [Email/Phone].
- Refunds will be processed to the original payment method once the returned item is received and inspected.
Exchanges:
- We offer exchanges for faulty or damaged products. Please contact us within 7 days of receiving your item for an exchange request.
Conditions:
- The item must be in the same condition as when it was received.
- Returns and exchanges will be subject to approval based on the condition of the product.
For any further questions regarding shipping or returns, feel free to reach out to our customer support team at [Email/Phone].