Customer Service

Table of Contents

At Eleanor Skincare, we are committed to delivering the best customer service experience. Whether you need assistance with our products, have questions about your order, or require help with returns and exchanges, we’re here to help!

How to Contact Us:

Email:
You can reach us anytime at [Your Email Address]. We strive to respond to all email inquiries within 24-48 hours during business hours. Please include your order number (if applicable) and a detailed message to help us assist you faster.
Phone:
Call us at +90307468017
for any urgent queries or assistance. Our customer service team is available from
Monday to Friday, 9 AM – 6 PM
Live Chat:
We also offer Live Chat on our website. Simply click on the chat icon at the bottom right corner, and one of our team members will assist you in real-time. Our live chat is available during business hours.

What to Expect:

Order Support:
Need help tracking your order or have questions about your shipment? We’ll provide you with tracking details and any updates on your order status.
Product Inquiries:
Have questions about a product’s ingredients, usage, or recommendations? Our team can guide you in finding the best products suited to your skincare needs.
Returns & Exchanges:
If you need assistance with a return or exchange, please reach out to our customer service team within 30 days of purchase. We will guide you through the process and ensure that your return is handled smoothly.

Additional Information:

Business Hours:
Monday to Friday, from 9:00 AM to 6:00 PM (excluding public holidays).
Response Time:
We aim to respond to all queries within 24-48 hours. Please be patient during peak seasons, and we’ll do our best to get back to you as soon as possible.
FAQs:
Before reaching out, you may want to check out our FAQ section on the website, where we answer commonly asked questions regarding shipping, returns, payments, and more.

Satisfaction Guarantee:

Your satisfaction is our top priority. If for any reason you are not satisfied with your experience, we are here to listen and resolve any concerns promptly.